AIA TRADING · CUSTOMER INFORMATION
Returns & Refunds
A clear starting point when something needs attention.
01
Before you send an item back
If you need help with an existing purchase, contact info@aiatradingllc.com with your order number, the item name, and the reason for your request. Include a concise description so support can understand the issue before giving instructions.
Please do not send merchandise to the business address without confirmed return instructions. AIA Trading has not published a universal return window, prepaid-label program, or approved return destination. Those business terms must be established before online order acceptance is enabled.
02
Damaged, incorrect, or incomplete items
For an item that arrived damaged or differs from the order, describe what you received and what you expected. Photographs of the item, label, and packaging can help explain the issue, but avoid including unrelated personal information in the images.
Keep the item and packaging until you receive instructions. Reporting an issue does not require you to ship the item immediately; support needs to review the relevant details and explain the next step for that order.
03
Product condition and category considerations
Return eligibility can depend on the item, condition, reason for return, and the terms supplied with the purchase. Personal care, hygiene, opened consumables, and items with special handling requirements may need a different assessment from unopened general merchandise.
This page does not create undisclosed category exclusions or promise that every item is returnable. Specific eligibility, time limits, and any applicable condition requirements should be made clear before a customer commits to a purchase.
04
Return shipping and instructions
The correct destination, packaging requirements, and responsibility for return shipping must be confirmed for the request. Do not assume a prepaid label is available or purchase a return service based only on the business address in the footer.
When a return is authorized, retain any shipping receipt and tracking information. Include the reference information requested by support so that the returned item can be connected to the correct order.
05
Refunds and payment status
A refund request and an approved refund are separate steps. Refund eligibility and amount depend on the order, the reason for the request, applicable terms, and any required review of the returned item.
Online payment processing is currently disabled on this store. No fixed refund processing period or payment-provider settlement timeline is represented here. For an existing transaction, support must confirm the payment method and status before explaining how an approved refund will be handled.
06
Cancellations and continuing support
If you need to cancel or change an existing order, contact support with the order number as soon as possible. Whether a change can be made depends on its processing and shipment status. A request is not confirmation that the order has been canceled.
Nothing on this page is intended to remove rights that apply under law. For assistance, email info@aiatradingllc.com or call (786) 869-8482. Business-specific return terms still need to be finalized before the store begins accepting online purchases.